Do’s

– DO Connect the watch with the Progear app
– DO Keep the watch within Bluetooth range
– DO Ensure stable Internet connection throughout

Don’t

– DON’T Use the phone when the firmware is upgrading
– DON’T Switch off the Bluetooth or Internet when upgrading
– DON’T Switch off the watch when watch faces are syncing
– DON’T Press the back button on the app when watch faces are syncing
– DON’T Exit the app when syncing
– DON’T Use the watch when syncing watch faces.

Q. Unable to connect the watch storm with the phone

• Make sure you are using Android 4.4/ IOS 7.0 or above OS version in your smartphone.
• It is necessary to accept and agree to all the terms and permissions including the location services also.
• Make sure you have downloaded  app on your smartphone.
• Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the  app.
• Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
• If you still continue to have binding issues, please restart your phone and try again.

Q. Data is taking too long to sync to the app?

• In order to sync the data to the app, go to the app’s homepage, drag down the screen. This will start the syncing process and data will be synced to the app.
• Make sure you are in Bluetooth range and the watch and app are nearby when you are syncing the data.
• If the app is taking a too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again

Q. Bluetooth often disconnects

• The operational distance for the Bluetooth is 10-15m. It is ideal that the phone and watch are in direct contact with each other.
• If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.

Q. Is the watch waterproof?

• The watch is of 5 ATM rating, which means it is waterproof up to 50 m for 10 mins.

Q. Unable to record sleep data or records incorrectly.

• Make sure you wear the watch while sleeping in order to track the sleep data.
• Sleep data is estimated by primarily movement. Once you are laid down, the watch will take approximately an hour to assume that you have gone to sleep.

Q. Lift up gesture is not responding?

• We have designed the watch so that the display is active on a slight flick of the wrist. The tracker may take a second or two to light up the screen.

Q. There are green lights blinking on the bottom side of the watch. What are those for?

• The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.

Q. I don’t always carry my phone, Can I use the watch out of the range of my phone’s Bluetooth?

• Yes, step counting, Heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.
• Watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Q. Can the vibrations be modified on the watch?

• No, you cannot change the intensity or the number of vibrations for any alert.

Q. Heart rate monitor is not taking the reading well. What can be the issue?

• Hair, tattoo, skin complexion, scaring, wear the watch too loose or too tight might affect the readings.

Q. Blood Pressure is not showing accurate data

• Blood pressure monitoring is only for reference, data may not match with the medical equipment. This watch is not medical-grade equipment.

Q. Why does the watch show the step count even when I am not walking?

• Your watch is tracking the movement of your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Q. How to charge the watch?

Connect the magnetic charger on the backside of the watch incorrect orientation. Plug the cable into any USB port or charger with a maximum output of 2A

Q. Is the strap replaceable. Where can I get the strap

• Yes, you can replace the strap. You can also purchase a new strap from our website.  or our channel partner

Q. I am not able to adjust the volume of the music player

• Watch storm does not support volume adjustment feature

Q. My watch screen is damaged

• Make sure the screen is not scratched anywhere to avoid screen damage. As screens are a delicate part it should be handled with care.

Q. How many sports mode can be accessed at once?

• There are a total of 9 sports mode, you can select 8 out of 9 in one shot

Q. How to change the watch faces on the device?

• Long press on the home screen to select and change the watch face OR go to setting option, select “Dial” to change the watch face.

Q. What is the “Relax” mode in the watch?

• Relax mode is the meditative breathing mode to improve your breathing. Select time 1 min or 2 min for how long you want to do the meditation. The watch will vibrate to notify when to inhale and when to exhale.

Q. I am not able to see the sleep data on my watch

• Once you wake up, do sync the watch with the app to view sleep records.

Q. Does the watch storm has a camera feature?

• No watch storm does not have a camera control feature

Q. I am not getting a call or message notifications on my watch

• Make sure call alert and SNS alert are enabled from the app.
• Sync the watch after enabling these features
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

Q. What is the blood Oxygen feature in the watch

• Blood oxygen measures the percentage of oxygen present in your blood. The watch is not medical-grade equipment, these values are only for the reference